Southwest CEO maps out a recovery after holiday meltdown: 'We have work to do'
Publishing timestamp: 2023-01-25 19:13:33
Summary
Southwest Airlines canceled 16,700 flights between Dec. 21 and Dec. 31 due to a holiday meltdown, which is estimated to cost the company up to $825 million in pretax earnings. CEO Bob Jordan is focused on making amends with affected customers and ensuring similar crises never happen again. Southwest has hired a consulting firm to review its processes and the airline has also offered 25,000 Rapid Rewards points to about 2 million people who had flights booked during the chaotic holiday period. The Transportation Department is also investigating whether Southwest executives engaged in unrealistic scheduling of flights.
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