Southwest executive tells Senate 'we messed up' in holiday travel chaos
Publishing timestamp: 2023-02-09 12:52:01
Summary
Southwest Airlines' COO apologized before a Senate panel for the carrier's December meltdown that stranded thousands of passengers over the holidays. The COO expressed confidence in technology improvements and the airline's own schedule. The Southwest pilots union's president also testified and said the carrier ignored warning signs about its operation. Executive bonuses will be reduced this year because of the meltdown. The airline has been refunding passengers and reimbursing additional expenses, and the incident has capped a year of chaotic travel for many passengers.
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Keywords: travel, business, airlines, southwest airlines co, markets, life, business news, breaking news: business, transportation, general electric co, aerospace and defense industry,
Source: https://www.cnbc.com/2023/02/09/southwest-senate-hearing-holiday-meltdown.html