Southwest Airlines vows to increase winter staffing and improve tech after holiday mess
Publishing timestamp: 2023-03-14 09:39:25
Summary
Southwest Airlines plans to increase winter staffing and equipment to avoid a repeat of the mass cancellations that occurred over the year-end holidays, which cost the company millions of dollars and stranded tens of thousands of travelers. The airline expects a first-quarter loss due to fallout from the holiday mess and now projects higher unit costs than previously forecast. The company will purchase more equipment to deice planes, improve technology to better predict deicing time, and bolster staffing levels to ensure adequate staffing for flights when things go wrong.
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Source: https://www.cnbc.com/2023/03/14/southwest-airlines-staffing-tech-improvement-plan.html