Delta CEO says carrier went 'too far' in SkyMiles changes, promises modifications after frequent flyer backlash
Publishing timestamp: 2023-09-28 11:14:42
Summary
Delta Air Lines CEO Ed Bastian has announced that the airline will make modifications to its loyalty program after facing backlash from customers. The program overhaul would have made it more expensive for many travelers to earn elite status and access airport lounges. Delta's changes have led to increased demand for its premium services, causing overcrowding at lounges. The airline will announce updated program changes in the coming weeks.
Sentiment: NEUTRAL
Tickers: DAL, JBLU, AAL, UAL, AXP,
Keywords: life, business news, united airlines holdings inc, breaking news: business, breaking news: markets, business, jetblue airways corp, aerospace and defense industry, american express co, travel, markets, transportation, delta air lines inc, airlines, american airlines group inc,