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Delta CEO says carrier went 'too far' in SkyMiles changes, promises modifications after frequent flyer backlash - TL;DR CNBC

Delta CEO says carrier went 'too far' in SkyMiles changes, promises modifications after frequent flyer backlash

Publishing timestamp: 2023-09-28 11:14:42


Summary

Delta Air Lines CEO Ed Bastian has announced that the airline will make modifications to its loyalty program after facing backlash from customers. The program overhaul would have made it more expensive for many travelers to earn elite status and access airport lounges. Delta's changes have led to increased demand for its premium services, causing overcrowding at lounges. The airline will announce updated program changes in the coming weeks.


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Source: https://www.cnbc.com/2023/09/28/delta-ceo-says-carrier-went-too-far-in-skymiles-changes-promises-modifications-after-frequent-flyer-backlash.html


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