Fast-food drive-thru lanes speed up as fewer drivers wait in line
Publishing timestamp: 2023-10-02 13:17:21
Summary
The average time spent in drive-thru lanes at fast-food restaurants has decreased this year, with shorter wait times to order and fewer cars in line. McDonald's and Chick-fil-A, among other restaurant companies, are working to improve service and reduce errors. Drive-thru lanes have become less popular since the start of the COVID-19 pandemic, leading to the implementation of solutions like curbside pickup and the use of artificial intelligence software. Despite efforts to improve, this year's drive-thru times still lag behind 2019 times. Many customers have shifted to online ordering or self-order kiosks.
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Keywords: mcdonald's corp, lifestyle, business news, retail industry, yum! brands inc, restaurants, business, wendys co, fast food restaurant operators, breaking news: business,