Delta walks back some changes to airport lounge access, loyalty program after customer complaints
Publishing timestamp: 2023-10-18 16:40:00
Summary
Delta Air Lines is reversing some of the restrictions it placed on access to its airport lounges and lowering thresholds to earn elite status after receiving complaints from customers. The changes were initially announced last month as part of a loyalty program overhaul. Delta's CEO acknowledged that the company went "too far" with the changes and expressed appreciation for customer feedback. The adjustments include increasing the number of Sky Club visits for certain American Express cardholders and lowering spending requirements for elite status tiers.
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