Amazon launches generative AI tool to answer shoppers' questions
Publishing timestamp: 2024-01-16 18:15:04
Summary
Amazon is testing an artificial intelligence tool that allows shoppers to ask questions about specific products. The tool summarizes information from product reviews and listings to provide quick answers to customer inquiries. The feature aims to improve the shopping experience by saving customers from scrolling through reviews or reading through listings. Amazon has been experimenting with generative AI in various ways, including summarizing reviews, assisting sellers with AI-generated images, and using AI for inventory forecasting and route optimization.
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Keywords: artificial intelligence, breaking news: technology, business news, technology, amazon.com inc, internet, generative ai,
Source: https://www.cnbc.com/2024/01/16/amazon-launches-generative-ai-tool-to-answer-shoppers-questions.html