Your vacation was ruined, and the company apologized — with a heartfelt note written by ChatGPT
Publishing timestamp: 2024-05-05 20:31:15
Summary
Using generative AI to respond to customer complaints and negative online reviews is becoming more common in the travel industry, despite the traditional emphasis on personal service. While some believe AI can provide more efficient and effective responses, others still value the human touch in customer interactions.
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Keywords: accommodations, airbnb inc, travel, business travel, yelp inc, vacations, family travel, business news, holidays, economy, life, artificial intelligence, generative ai, hospitality and leisure industry, hotels and resorts, tripadvisor inc, lifestyle, tourism, wealth, hyatt hotels corp, hilton worldwide holdings inc,