The tech support desk at work is one of the first jobs AI is rapidly replacing
Publishing timestamp: 2024-12-02 15:44:11
Summary
By 2027, AI is expected to provide more IT technical support than humans, with some companies already reducing their IT support staff by up to 80% through automation. While AI is expected to play a significant role in IT support, human expertise will still be crucial for success. Despite the potential benefits of AI, there are still hurdles to widespread adoption, including the risk of providing incorrect solutions. The demand for IT support specialists remains strong, indicating that the role is evolving rather than disappearing.
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Keywords: business, suppress zephr, artificial intelligence, careers, palo alto networks inc, workplace culture, jobs, business news, generative ai, technology, information technology,